Orders and Shipping
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.
Use this text to answer questions in as much detail as possible for your customers.
We currently deliver to mainland Portugal, Madeira and the Azores. For shipments to other European countries, please contact us directly and we will try to find a solution for you.
After dispatch, you will receive an email with the tracking number from NACEX (mainland Portugal) or CTT (islands) to track your delivery in real-time.
The carrier will make a second delivery attempt. If this is not possible, the order will be available for collection at the NACEX pick-up point closest to your address. You will always be notified by SMS or email with instructions.
Exchanges and Returns
Yes. You have 30 days from the date of receipt to return or exchange any product, provided it is in perfect condition, with no signs of use, and in its original packaging. To initiate the process, please contact us by email (encomenda@cristinasiopa.pt) or phone.
We apologise for the inconvenience. Please contact us within 48 hours of receipt with photos of the product and packaging. We will resolve it quickly — with an exchange or full refund, at no additional cost to you.
In case of a defective product or an error on our part, return costs are entirely at our expense. For returns due to remorse (change of mind), return shipping costs are the customer's responsibility.
No problem. If you received a product as a gift and wish to exchange it, simply contact us with the order number. We can exchange it for another product or issue a store credit for you to use whenever you wish.
Products and Brands
Yes. All products we sell comply with European safety standards and have the mandatory CE certification for toys. The age indications on each product exist for safety reasons (e.g., dimensions of parts) and developmental appropriateness — always follow them.
Our store is organised by age groups precisely to facilitate this choice. Our Gift Guide is also a good place to start. If you still have questions, please contact us — with over 35 years of experience, we love helping you find the right toy for every child and every moment.
We preferentially work with brands that use certified wood, water-based paints, organic wool, and natural materials. The materials for each product are listed in its respective technical data sheet. In case of specific concerns — for example, for children with allergies or sensitivities — please contact us before purchasing.
The vast majority of our brands produce in Europe — mainly in Germany, France, Belgium and the Netherlands. The country of origin is always indicated on each product’s page. It is one of the reasons why we chose them.
We've worked for decades building relationships with European manufacturers and brands that share our values: quality materials, thoughtful design, respect for child development, and responsible production. We don't represent brands we don't know well.
Gifts and Services
Yes. You can add a personalised message to any order, free of charge. For a full gift wrap, select this option at checkout (available for €4 for most items).
Of course. At checkout, there's a field where you can write any message you like — whether it's a simple "Congratulations!" or a longer text. It's free, and we print it on a card that accompanies the order.
In some cases, yes. Please contact us, and we will check availability with the supplier and the estimated arrival time.
Payments
We accept credit cards (Visa and Mastercard), MB Way, Multibanco Reference, ApplePay and GooglePay. In our physical store, we also accept cash payments.
Yes. All payments are processed through certified and secure platforms. Loja Cristina Siopa never has access to your bank card details.
Our Shop
We are at Rua Tomás Ribeiro 54B, 1050-231 Lisbon. You can see our location on Google Maps here.
From January to October: Monday to Friday, from 10 am to 7 pm. Closed on Saturdays, Sundays, and public holidays. From November to December: Monday to Saturday (and public holidays), from 10 am to 7 pm. Closed on Sundays.
With pleasure – that's what we're here for. Our physical store has an extensive selection of products, and our team is always available to help. If you are interested in a specific item, please contact us beforehand to confirm its availability in-store.
We are available by email (encomenda@cristinasiopa.pt) or phone (+351 21 351 07 04, call to national landline), Monday to Friday from 10 am to 7 pm.
Since 1991, we have been carefully selecting wooden toys and educational games, which are important for the good and complete development of our children's bodies and spirits.
Since 1991, we have been carefully selecting wooden toys and educational games, which are important for the good and complete development of our children's bodies and spirits.